Terms of Use

Last Updated: February 28, 2023

Phoenix Global Holdings LLC and its affiliates and subsidiaries (together “Company“, “we,” or “us“) provide the website located at delawaredrugrehab.com, and the various related websites, software, mobile applications, networks, and other services on which a link to these Terms of Use is displayed (collectively, our “Sites”). By accessing or using any aspect of the Sites, or by clicking to accept or agree to these Terms of Use when this option is made available to you, you accept and agree that you have read, understood, and agree to be bound and abide by these Terms of Use and the Company Privacy Policy (together, the “Terms” ).

These Terms provide that all disputes between you and Company will be resolved by BINDING ARBITRATION . YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT TO ASSERT OR DEFEND YOUR RIGHTS UNDER THIS CONTRACT (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT A JUDGE OR JURY and your claims cannot be brought as a class action. Please review the Section below entitled Dispute Resolution and Arbitration for the details regarding your agreement to arbitrate any disputes with  Phoenix Global Holdings.

You agree that Company and its affiliated and sponsored treatment providers may (1) call you regarding treatment services and centers, and related information, and (2) monitor and record any telephone calls made or received for business purposes, including for quality assurance purposes. Please review Section 19 below entitled Consent to Communications and Monitoring/Recording Telephone Calls for more details.

1. The Sites Do Not Provide Specific Medical or Treatment Advice. THE CONTENTS OF THE SITES ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION OR TREATMENT PLAN. No Doctor-Patient Relationship Exists

NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED (i) WHEN YOU USE OR ACCESS OUR SERVICES; (ii) BY OR THROUGH ANY COMMUNICATION YOU RECEIVE FROM US. THE RELATIONSHIP FORMED THROUGH YOUR USE OF THIS WEBSITE IS NOT INTENDED TO PROVIDE YOU WITH ANY MEDICAL DIAGNOSIS OR TREATMENT. WE HAVE NO SPECIAL RELATIONSHIP WITH OR FIDUCIARY DUTY TO YOU.

Never disregard professional medical advice or delay in seeking it because of something you have read on or through the Sites. If you think you may have a medical emergency, call your doctor or 911 immediately. Reliance on any information provided by Company, Company’s employees or representatives, others appearing on the Sites at the invitation of Company, or other visitors to the Sites is solely at your own risk.

2.Sites Overview. The Sites aim to provide resources to millions of consumers searching for addiction treatment services online. Company’s portfolio of websites facilitate connections with treatment providers and those who need their help.

3. Eligibility. You must be at least 13 years of age to visit and use our Sites and, by agreeing to these Terms, you represent and warrant to us that you are at least 13 years of age. If you are using our Sites on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind such organization to these Terms and you agree to be bound by these Terms on behalf of such organization.

4. Accounts and Registration. To access some features of the Sites, you will need to register for an account. When you register for an account, you may be required to provide us with some information about yourself. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. If you register, you may be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you have reason to believe that your account is no longer secure, then you must immediately notify us at [email protected].

5. Third Party Links. Some Sites have entered into contractual relationships with certain vendors, sponsors, and advertisers of products or services (“Vendors“), pursuant to which we may link to or display text, data, photos, graphics and/or video (“Information“), advertisements, products, goods, or services offered by the third parties. You agree that you must evaluate, and bear all risks associated with, the use of any Vendor-provided Information or services. We do not guarantee the availability or accuracy of Vendor Information or offers and makes no representations or warranties as to the security or performance of any Vendor Information, or services. Your use of Vendor services is subject to the terms and conditions for each such service. We expressly disclaim responsibility and liability for all Vendor-provided materials, programs, products, services or sites made available through the Website, and you agree that we will not be responsible for any loss or damage of any sort incurred as a result of any such Vendor-provided materials, programs, products, services or sites. We will not be held liable, directly or indirectly, for any loss or damage caused by your use of: (a) any external site linked to the Site, (b) Vendor Information, or (c) Vendor products or services.

6. User Content

1. 1. User Content Generally. Certain features of the Sites may permit users to submit content, including comments, reviews, messages, photos, video, images, and other types of content (collectively, “User Content”) and to publish User Content on our Sites. You retain copyright and any other proprietary rights that you may hold in the User Content that you submit to the Sites. You further acknowledge and understand that We are not responsible or liable for the protection or dissemination of such User Content.
   2. Limited License Grant to Us. By submitting, posting or publishing User Content, you grant Company a worldwide, non-exclusive, royalty-free right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify, and distribute your User Content, in whole or in part, in any media formats and through any media channels (now known or hereafter developed). Any such use of your User Content by Company may be without any compensation paid to you.
   3. User Content Representations and Warranties. You are solely responsible for your User Content and the consequences of submitting, posting or publishing User Content. By submitting, posting or publishing User Content, you affirm, represent, and warrant that:
      1. you are the creator and owner of, or have the necessary licenses, rights, consents, and permissions to use and to authorize us and users of our Sites to use and distribute your User Content as necessary to exercise the licenses granted by you in this Section 6 and in the manner contemplated by us and these Terms; and
      2. your User Content, and the use thereof as contemplated herein, does not and will not: (i) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; or (ii) slander, defame, or libel any third-party.
   4. User Content Disclaimer. We are under no obligation to edit or control User Content that you or other users post or publish, and will not be in any way responsible or liable for User Content. We may, however, at any time and without prior notice, screen, remove, edit, or block any User Content for any or no reason. You understand that when using the Sites you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent or objectionable. You agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against us with respect to User Content. We expressly disclaim any and all liability in connection with User Content. If notified by a user or content owner that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, we do not permit copyright-infringing activities on the Sites.

7. Digital Millennium Copyright Act

1. 1. 1. DMCA Notification. We comply with the provisions of the Digital Millennium Copyright Act applicable to internet service providers (17 U.S.C. Sec. 512, as amended). If you have any complaints with respect to material posted on the Sites, you may contact our Designated Agent at:
         E-mail: [email protected]
      2. Any notice alleging that materials hosted by or distributed through the Sites infringe intellectual property rights must include the following information:
         1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;
         2. a description of the copyrighted work or other intellectual property that you claim has been infringed;
         3. a description of the material that you claim is infringing and where it is located on the Sites;
         4. your address, telephone number, and email address;
         5. a statement by you that you have a good faith belief that the use of the materials on the Sites of which you are complaining is not authorized by the copyright owner, its agent, or the law; and
         6. a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
      3. Repeat Infringers. We will promptly terminate without notice the accounts of users that are determined by us to be “repeat infringers.” A repeat infringer is a user who has been notified of infringing activity more than twice or has had User Content removed from the Sites more than twice.

 

8. Prohibited Conduct.

1. 1. 1. 1. BY USING THE SITES YOU AGREE NOT TO:
            1. use the Sites for any illegal purpose, or in violation of any local, state, national, or international law;
            2. violate, or encourage others to violate, the rights of third parties or us, including by infringing or misappropriating third party or our intellectual property rights;
            3. post, upload, or distribute any User Content or other content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate;
            4. interfere with security-related features of the Sites, including without limitation by (i) disabling or circumventing features that prevent or limit use or copying of any content, or (ii) reverse engineering or otherwise attempting to discover the source code of the Sites or any part thereof except to the extent that such activity is expressly permitted by applicable law;
            5. interfere with the operation of the Sites or any user’s enjoyment of the Sites, including without limitation by (i) uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code, (ii) making unsolicited offers or advertisements to other users of the Sites, (iii) attempting to collect, personal information about users or third parties without their consent; or (iv) interfering with or disrupting any networks, equipment, or servers connected to or used to provide the Sites, or violating the regulations, policies, or procedures of such networks, equipment, or servers;
            6. perform any fraudulent activity including impersonating any person or entity, claiming false affiliations, accessing the accounts of others without permission, or falsifying your age or date of birth;
            7. sell or otherwise transfer the access granted herein or any Materials (as defined in Section 11 below) or any right or ability to view, access, or use any Materials;
            8. frame or link to any of the Materials (as defined below) or use any robot, spider or other automatic device, process or means to access the Sites for any purpose, including monitoring or copying any of the Materials without our prior express written consent; or
            9. attempt to do any of the foregoing in this Section 8, or assist or permit any persons in engaging or attempting to engage in any of the activities described in this Section 8.
         2. Company reserves the right (but is not obligated) to do any or all of the following in connection with the public areas of the Sites:
            1. Record the dialogue in public chat rooms.
            2. Investigate an allegation that a communication does not conform to these Terms and determine in its sole discretion to remove or request the removal of the communication.
            3. Remove communications which are abusive, illegal, or disruptive, or that otherwise fail to conform with these Terms.
            4. Terminate a user’s access to any or all parts of the Sites upon any breach of these Terms.
            5. Monitor, edit, or disclose any communication made in connection with the Sites.
            6. Edit or delete any communication(s) posted on the Sites, regardless of whether such communication(s) violate these standards.

            We have no liability or responsibility to users of the Sites or any other person or entity for performance or nonperformance of the aforementioned activities.

9. Discontinuation and Modification of the Sites. We reserve the right to modify or discontinue any or all of the Sites at any time (including, without limitation, by limiting or discontinuing certain features of the Sites) without notice to you. We will have no liability whatsoever on account of any change to or discontinuation of the Sites. You may terminate your account at any time by contacting customer service at [email protected]

10. Online Privacy Policy; Additional Terms

1. 1. Privacy Policy. Please read Company’s Privacy Policy carefully for information relating to our collection, use, storage and disclosure of your personal information via the Sites. Our Privacy Policy is hereby incorporated by reference into, and made a part of, these Terms. By using the Sites, you consent to the use of your information as outlined in our Privacy Policy. If we connect you with a Provider through the website or a phone number displayed on the Website, you understand accept that:
      • We may receive compensation when we allow a Provider to help you with a rehab/therapy services-related inquiry. We do not sell rehab/therapy-related products or services.
      • Our Privacy Policy governs anything you do on the Site and the applicable Service Provider’s privacy policy governs anything you do (e.g. discuss rehab/therapy services options) with such Service Provider.
      • If we display the telephone number of a Service Provider, transfer your phone call to a Service Provider, or link to a Service Provider’s website, any and all contact with such Service Provider is undertaken at your own risk. You, not us, are responsible for any personal information you provide to another company and we recommend as a general practice that you read a company’s privacy policy prior to sharing any personal information.
   2. Additional Terms. Your use of the Sites is subject to any and all additional terms, policies, rules, or guidelines applicable to the Sites (or certain features of the Sites) that we may post on or link to on the Sites (the “Additional Terms“), such as rules applicable to particular features or content on the Sites, subject to Section 11 below. All such Additional Terms are hereby incorporated by reference into, and made a part of, these Terms.

11. Changes to the Terms. We reserve the right, at our discretion, to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes. In the event that a change to these Terms materially modifies your rights or obligations, we will make reasonable efforts to notify you of such change. We may provide notice through a pop-up or banner within any of the Sites, by sending an email to any address you may have provided, or through other mechanisms. Additionally, if the changed Terms materially modify your rights or obligations, we may require you to provide consent by accepting the changed Terms. If we require your acceptance of the changed Terms, changes are effective only after your acceptance. All other changes are effective upon publication of the changed Terms, or the stated “Effective Date,” if different. Disputes arising under these Terms will be resolved in accordance with the Terms in effect at the time the dispute arose.

12. Ownership; Proprietary Rights. For Sites owned and operated by Phoenix Global Holdings: The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Sites (the “Materials“) provided by us are protected by all relevant intellectual property and proprietary rights and applicable laws. All Materials contained in the Sites are the property of us or our third-party licensors. Except as expressly authorized by us, you may not make use of the Materials. We reserve all rights to the Materials not granted expressly in these Terms.

13. Indemnity. To the fullest extent permitted by law, you agree that you will be responsible for your use of the Sites, and you agree to defend, indemnify, and hold harmless us and our officers, directors, employees, consultants, affiliates, subsidiaries and agents (collectively, the “Company Entities“) from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with (i) your access to, use of, or alleged use of the Sites in a manner not permitted by these Terms; (ii) your violation of these Terms or any representation, warranty, or agreements referenced herein, or any applicable law or regulation; (iii) your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right; or (iv) any disputes or issues between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (and without limiting your indemnification obligations with respect to such matter), and in such case, you agree to cooperate with our defense of such claim.

14. Disclaimers; No Warranties. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITES AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SITES ARE PROVIDED “AS IS”AND ON AN “AS AVAILABLE”BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY ENTITIES SPECIFICALLY (BUT WITHOUT LIMITATION) DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITES AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SITES, INCLUDING BUT NOT LIMITED TO (i) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (ii) ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. THE ENTITIES DO NOT WARRANT THAT THE SITES OR ANY PART THEREOF, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE SITES, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND DO NOT WARRANT THAT ANY OF THE FOREGOING WILL BE CORRECTED.NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SITES OR ANY MATERIALS OR CONTENT AVAILABLE ON OR THROUGH THE SITES WILL CREATE ANY WARRANTY REGARDING ANY OF THE COMPANY ENTITIES OR THE SITES THAT IS NOT EXPRESSLY STATED IN THESE TERMS. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU ASSUME ALL RISK FOR ALL DAMAGES THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE SITES, YOUR DEALINGS WITH OTHER VISITORS TO AND USERS OF THE SITES, AND ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SITES. YOU UNDERSTAND AND AGREE THAT YOU USE THE SITES AND USE, ACCESS, DOWNLOAD, OR OTHERWISE OBTAIN MATERIALS OR CONTENT THROUGH THE SITES AND ANY ASSOCIATED SITES OR SERVICES AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM USED IN CONNECTION WITH THE SITES) OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE SITES OR THE DOWNLOAD OR USE OF SUCH MATERIALS OR CONTENT.

15. Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SITES OR ANY MATERIALS OR CONTENT ON THE SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR ANY OTHER LEGAL THEORY, WHETHER OR NOT THE COMPANY ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT THE AGGREGATE LIABILITY OF THE COMPANY ENTITIES TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF RELATING TO THE USE OF OR ANY INABILITY TO USE THE SITES (INCLUDING ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SITES) OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO $50.

EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THESE TERMS BETWEEN THE PARTIES. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 15 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

16. Governing Law. These Terms are governed by the laws of the State of Delaware without regard to conflict of law principles. To the extent that any lawsuit or court proceeding is permitted hereunder, you and us agree to submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Sarasota, Florida for the purpose of litigating all such disputes. We operate the Sites from our offices in the United States, and we make no representation that Materials included in the Sites are appropriate or available for use in other locations.

17. General. These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire and exclusive understanding and agreement between you and Company regarding your use of and access to the Sites, and except as expressly permitted above may be amended only by a written agreement signed by authorized representatives of all parties to these Terms. You may not assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice. The failure to require performance of any provision will not affect our right to require performance at any time thereafter, nor will a waiver of any breach or default of these Terms or any provision of these Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself. Use of section headers in these Terms is for convenience only and will not have any impact on the interpretation of particular provisions. In the event that any part of these Terms is held to be invalid or unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remaining parts will remain in full force and effect. Upon termination of these Terms, any provision that by its nature or express terms should survive will survive such termination or expiration, including, but not limited to, Sections 1, 4, 7, 8, and 12 — 21.

18. Dispute Resolution and Arbitration

a. Generally. In the interest of resolving disputes in the most expedient and cost effective manner, you and Company agree that any and all disputes arising in connection with or in any way related to these Terms or your use of the Sites will be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Our agreement to arbitrate disputes includes, but is not limited to all claims arising out of or relating to any aspect of these Terms or your use of the Site, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and regardless of whether the claims arise during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND COMPANY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

b. Exceptions. Notwithstanding subsection 18.a, you and Company both agree that nothing herein will be deemed to waive, preclude, or otherwise limit either of our right to (i) bring an individual action in small claims court, (ii) pursue enforcement actions through applicable federal, state, or local agencies where such actions are available, (iii) seek injunctive relief in a court of law, or (iv) to file suit in a court of law to address intellectual property infringement claims.

c. Arbitrator. Any arbitration pursuant to these Terms will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules“) of the American Arbitration Association (“AAA”), as modified by these Terms, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting Company.

d. Notice; Process. A party who intends to seek arbitration must first send a written notice of the dispute to the other, by certified mail or Federal Express (signature required), or in the event that we do not have a physical address on file for you, and cannot obtain one, by electronic mail (“Notice“). Phoenix Global Holdings’s address for Notice is: 466 NE 5th Ave. Delray Beach, FL 33483. The Notice must (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought (“Demand“). You and Company agree to use good faith efforts to resolve the claim directly, but if you and Company do not reach an agreement to do so within 30 days after the Notice is received, you or Company may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Company will not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. In the event our dispute is finally resolved through arbitration in your favor, Company will pay you (i) the amount awarded by the arbitrator, if any, (ii) the last written settlement amount offered by Company in settlement of the dispute prior to the arbitrator’s award; or (iii) $1,000.00, whichever is greater.

e. Fees. In the event that you commence arbitration in accordance with these Terms, Company will reimburse you for your payment of the filing fee, unless your claim is for greater than $10,000, in which case the payment of any fees shall be decided by the AAA Rules. Any arbitration hearings will take place at a location to be agreed upon in Sarasota, Florida, provided that if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted (i) solely on the basis of documents submitted to the arbitrator; (ii) through a non-appearance based telephonic hearing; or (iii) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In such case, you agree to reimburse Company for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.

f. No Class Actions. YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Company agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

g. Modifications. In the event that Company makes any future change to this arbitration provision (other than a change to Company’s address for Notice), you may reject any such change by sending us written notice within 30 days of the change to Company’s address for Notice, in which case this arbitration provision, as in effect immediately prior to the amendments you reject will survive.

h. Enforceability. If Section 18.f or the entirety of this Section 17 is found to be unenforceable, then the exclusive jurisdiction and venue described in Section 16 will govern any action arising out of or related to these Terms or your use of the Sites.

19. Consent to Communications and Monitoring/Recording of Telephone Calls. By providing us with your contact information, you agree to receive communications, including via e-mail and calls (including text messages and calls made using an autodialer or prerecorded voice message), from or on behalf of Company, its affiliates, and its sponsors, at the email address or telephone number you provided even if that number is on a National or State Do Not Call List. These calls may be for informational and marketing purposes, such as to provide you with information about treatment services and facilities. Standard text messaging and telephone minute charges applied by your cell phone carrier will apply. Company and its affiliates and sponsors may, without further notice or warning and in our discretion, monitor and/or record telephone conversations for their business purposes, such as quality assurance and training purposes and to protect their rights and the rights of others.IF YOU WISH TO OPT OUT OF EMAILS, YOU CAN UNSUBSCRIBE BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE EMAIL ITSELF. IF YOU WISH TO OPT OUT OF TEXTS, YOU MAY REPLY “STOP” FROM THE MOBILE DEVICE RECEIVING THE MESSAGES. IF YOU WISH TO OPT OUT OF MARKETING CALLS, YOU MAY MAKE A DO NOT CALL REQUEST DURING ANY CALL YOU RECEIVE. You understand and agree that you may continue to receive communications while your opt-out request is processed, and you may also receive a communication confirming the receipt of your opt-out request.

20. Consent to Electronic Communications. Notwithstanding anything to the contrary in Section 19, by using the Sites, you consent to receiving certain electronic communications from us. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

21. Contact Information. The Sites are owned by Phoenix Global Holdings, located at 466 NE 5th Ave. Delray Beach, FL 33483. You may contact us by sending correspondence to the foregoing address or by calling us at 1-877-853-4831. If you are a California resident, you may have these Terms mailed to you electronically by sending a letter to the foregoing address with your electronic mail address and a request for these Terms.

22. Disclaimer. Blog/article content is intended for general informational purposes only. It is not a substitute for professional medical advice, diagnosis or treatment. Never ignore professional medical advice because of something you have read here. IF YOU THINK YOU ARE AT RISK FOR SUICIDE OR OTHERWISE MAY HAVE A MEDICAL EMERGENCY CALL 911 IMMEDIATELY. Actual treatment is individualized and varies by facility. We do not guarantee the success of any treatment. You should not rely upon any information here as a representation of the actual treatment program that might be right for you or our loved one, or available at any particular treatment facility.

23. nternational Users. Our Services are controlled, operated and administered by us from our offices within the United States of America. We make no representations that our Services are permissible, appropriate or available for use in other jurisdictions. If you access any Services from a location outside the United States of America, then you do so by your own volition and you are solely responsible for compliance with all laws, regulations and rules (including local laws and any applicable United States export control laws). You will not use our Services in a manner prohibited by any applicable state, federal, international or local laws, rules, restrictions or regulations.

24. Miscellaneous. Nothing contained in these Terms will be deemed to constitute either party as the agent or representative of the other party, or both parties as joint venturers or partners for any purpose. You may not assign, delegate or transfer your rights or obligations under these Terms. We may assign our rights and duties under these Terms without such assignment being considered a change to the Terms and without notice to you. We may modify these Terms, at any time, by posting notice thereof on the Website. Your continued use of the Website following the posting of notice of any modification will be subject to the Terms in effect at the time of your use and will constitute your agreement to such Terms. Please review these Terms periodically for changes. If you object to any provision of these Terms or any subsequent modifications to these Terms or become dissatisfied with the Website, your only recourse is to immediately terminate use of the Website. Other terms and conditions may apply to your purchases of rehab/therapy products and/or services through the Website, the Service Providers’ websites, and to your use of other portions of the Website. You will observe these other terms and conditions. If we fail to act with respect to your breach or anyone else’s breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. If a court finds any term of this Agreement to be unenforceable or invalid, that term will be enforced to the fullest extent permitted by applicable law and all other Terms will remain valid and enforceable. These Terms, together with those agreements made a part of these Terms by reference, make up the entire agreement between us relating to your use of the Website. You acknowledge that you have read and understood these Terms, and that these Terms have the same force and effect as a signed agreement.

25. Disclaimer of Warranties. The Website is provided “AS IS” and “AS AVAILABLE” and you assume any and all liability for using the Website and its services. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and security and accuracy, as well as all warranties arising by usage of trade, course of dealing, or course of performance. We make no warranty, and expressly disclaims any obligation, that: (a) the Website will meet your requirements or will be available on an uninterrupted, timely, secure, or error-free basis; (b) the Website Content will be up-to-date, complete, comprehensive, accurate or applicable to your circumstances; (c) the results that may be obtained from the use of the Website or any services offered through the Website will be accurate or reliable; or (d) the quality of any products, services, information, or other material obtained by you through the Website will meet your expectations.